Privacy Policy

1. Overview

Quantyra Labs ("Quantyra Labs", "we", "us", or "our") is a makhana (fox nut) export business based in Bihar, India, operating the website quantyralabs.com and the trade portal contact.quantyralabs.com (together, the "Sites"). This Privacy Policy explains what information we collect from visitors, prospective buyers, and trade partners, how we use and protect that information, and the choices available to you.

This policy applies to information collected through our Sites, by email, WhatsApp Business, and through any sample, quotation, or trade enquiry forms. It does not apply to information collected offline or through any other means, including on websites operated by third parties.

By using our Sites, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Sites.

2. Information We Collect

2.1 Information you provide directly

We collect information you choose to share with us, such as when you submit a trade enquiry, request a quotation or product samples, subscribe to our export digest, or contact us via email, phone, or WhatsApp. This may include:

• Your name, company name, and job title
• Email address, phone number, and WhatsApp contact details
• Country, shipping destination, and business address
• Order details, including product grades, quantities, and FOB/CIF preferences
• Any other information you choose to include in your message

2.2 Information collected automatically

When you visit our Sites, certain information is collected automatically through cookies, tags, and similar technologies, including:

• IP address and approximate location (country/region level)
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring/exit pages
• Language preference (used by our on-page language switcher)

This information is collected primarily through Google Analytics (Google tag, "gtag.js"), as described in Section 4.

3. How We Use Your Information

We use the information we collect for the following purposes:

1. To respond to enquiries — including quotation requests, sample requests, and general questions about our makhana (fox nut) products, certifications, and export capabilities.
2. To process and fulfil orders — including communicating about pricing, shipping, documentation (such as APEDA, FSSAI, GI tag certificates), and logistics.
3. To improve our Sites — by analysing how visitors use our Sites to improve content, navigation, and product information.
4. To communicate updates — such as our monthly export digest, where you have opted in.
5. To comply with legal and regulatory obligations — including export documentation, customs, and trade compliance requirements applicable to international food exports from India.

4. Cookies & Analytics

Our Sites use Google Analytics (via the Google tag, "gtag.js") to understand how visitors interact with our pages. Google Analytics uses cookies and similar technologies to collect information such as pages viewed, session duration, and general geographic location.

Google may process this data in accordance with its own privacy policy. You can learn more about how Google collects and processes data at policies.google.com/technologies/partner-sites.

Our on-page language switcher stores your selected language locally in your browser (using local storage) so the Sites remember your preference on return visits. This information is not transmitted to our servers.

Most browsers allow you to refuse or delete cookies. If you choose to disable cookies, some features of our Sites may not function as intended.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service providers — such as Google (for analytics), our hosting and email providers, and logistics/freight partners involved in fulfilling export orders.
• Regulatory and certification bodies — such as APEDA, FSSAI, and customs authorities, where required for export documentation and compliance.
• Legal requirements — where disclosure is required to comply with a legal obligation, protect our rights, or investigate potential violations of our Terms.
• Business transfers — in the event of a merger, acquisition, or sale of business assets, information may be transferred as part of that transaction, subject to confidentiality commitments.

6. International Data Transfers

As an India-based exporter serving buyers across the United States, European Union, United Kingdom, United Arab Emirates, Singapore, Australia, and other regions, information you provide may be processed in India and transferred to, stored, or processed in other countries where we, our service providers, or our logistics partners operate.

We take reasonable steps to ensure that any such transfers are conducted in line with applicable data protection laws and that appropriate safeguards are in place.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining business records for export, tax, and regulatory compliance purposes as required under Indian law. Analytics data collected through Google Analytics is retained according to the settings configured in our Google Analytics account, in line with Google's data retention controls.

8. Data Security

We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, alteration, disclosure, or destruction. Our Sites are served over HTTPS to help protect data in transit.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and regulatory recordkeeping obligations
• Withdraw consent to marketing communications, such as our export digest, at any time
• Object to or restrict certain processing of your information

To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within a reasonable timeframe.

10. Children's Privacy

Our Sites are intended for business-to-business use by trade buyers, distributors, and import/export professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Third-Party Links

Our Sites may contain links to third-party websites, including our trade portal (contact.quantyralabs.com), social media platforms, and communication tools such as WhatsApp. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us: